The following personnel may occupy General Eisenhower Hotel and receive confirmed reservations regardless of rank, race, color, religion, national origin, gender, and family or special needs status:

• All NATO ID card holders
• All military and civilian personnel on travel orders to JFCBS Brunssum, USAG Benelux Brunssum, Geilenkirchen NATO base, and AFNORTH international school, with ID card, with or without family members, or family members alone when housing is not immediately available. 

Our reception is open Monday - Fridays from 0900 to 1500, excluding NATO holidays.  Housekeeping will only be available during the weekdays (excluding NATO holidays).  After operational hours, all responsibility for facility usage falls upon the client, according to NATO security policies.  

When our guests arrive during the business hours, all check-in procedures will be handled at the reception office.  Guests arriving outside our normal office hours can delegate someone to pick up the room keys at the reception desk during business hours or one of our hotel may leave the keys at the JFC main gate for pick up by the customer or delegated person.

Payments must be made by credit card or bank transfer. Cash payments are not accepted.

• Payments will be charged on the day of check-in
• Refunds via bank transfer, credit card or CASH (within correct timeframe)
• Cancellations are only honored via email and REPLY by Hotel Staff email

Check-in begins at 1400 hours and check-outs must take place no later than 1000 hours.  Early check-ins must have prior approval from the hotel manager and may be possible only in the case that the room is in ready to move in condition.

Late departures beyond 1000 hours must be approved by the manager and are subject to a late check out fee of 50% of the daily room rate.

Cancellations must be made at least 48 hours before check-in time. Otherwise, the total amount of the reservation will be charged.  Cancellations are only honored via email and with a REPLY by Hotel Staff email.

Our facility is a non-smoking facility and any type of smoking is prohibited.  Smoking is permitted only in the designated outdoor smoking areas.

Anyone found to be smoking or having smoked in the room will be fined the total monetary amount it will cost to properly clean, sanitize, and replace all items affected by the smoke.  At a minimum, these charges will begin at €500 for a matrimonial room, and €1000 for all other rooms.  

Bikes are not permitted inside the hotel or hotel room.  Bikes can be stored under our covered bike parking area located in front of the main entrance of the hotel.

Only service animals are permitted and documentation must be presented at the time of the reservation.  An additional pet fee will be applied.  No other animals are permitted on our premises. 

Customers with service pets must contact housekeeping to make arrangements for room cleaning during hotel business hours.  In consideration for other guests, clients with service animals must clean up after their pet and keep them under control at all times. 

Customers are responsible to ensure service pets do not become disruptive or aggressive towards other customers on our promises.  In the event they are, hotel management has sole discretion to require guests to find other accommodations.  If the hotel promises acquire any animal damages, the guest will be charged for the additional services and repairs required.

A group reservation is defined as 5 or more rooms booked by one person.  This person's responsibility depends on the payment method selected from the two options below:

Option 1: Each group member pays individually for their stay.  Each member becomes subject to the individual booking policies above.

Option 2: One group representative makes contact with our reception, one invoice is generated, and the group's representative pays for the group invoice.  

Responsibilities Under Option 1

• The group representative must provide the booking list to the hotel within 5 days of the reservation.  Failure to provide this information may result in cancellation.
• Once the booking list has been received by reception, our receptionists communicate only with the customers to verity the services requested and complete the booking.
• In the absence of an immediate response, the hotel allows 5 days to respond to the reservation request.
• Unconfirmed rooms without paid deposits are not guaranteed and will be offered to other guests.
• The individual booking policy applies. 

Responsibilities Under Option 2

• The group leader pays the invoice.
• A booking contact must be signed between the hotel and the group representative.
• Any information concerning the stay for the group must be done via email no later than 15 days before check-in.
• Any changes to the stay can only be arranged by the group representative. 

Questions or concerns in regards to our hotel policy can be addressed by calling our reception desk at +31 (0)45 526 3188.